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Sidekick kick-off form

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Email address

Password

Step 1: Find the customer

Customer's email address in Stripe

Check the customer's details

Choose the Stripe customer

More than one Stripe customer has this email address. Choose the one this order belongs to. If you're not sure which, check in Stripe.

Stripe has more customers with this email address than are listed here. If the right one isn't listed, tell Olie.

First name
Email address

Choose the subscription for this device

One device per subscription. A two-device order has two subscriptions, so do this form once for each.

Step 2: Find the device

Last four digits of the IMEI (on the device label)

Choose the device that matches the label

Check the full IMEI against the label on the device.

Full IMEI (15 digits, on the device label)

ICCID (18 to 22 digits, on the SIM card)

Step 3: Provision

Check this summary, then press Provision. The backend creates the account, links the device, and sends the welcome email.

Customer
Subscription
IMEI
ICCID

Send email to Activations Inbox

Unticked, the welcome email goes to the customer. Ticked, it goes to the Activations Inbox instead. It unticks itself after each provision.

Provisioned